Proposed Customer Experience — OTA RFP Demonstration

GGainwell SportsWorld Cup 2027 Travel

Why Gainwell Sports

An experienced sports-travel business, built on travel-company foundations

Gainwell Sports FZCO designs and delivers travel and hospitality journeys around major international sport. The proposition for World Cup 2027 is not an allocation resale desk — it is a full travel operation with a digital distribution channel in front of it.

Track record

Experience across major international sport

International cricket

Travel and hospitality journeys around major international cricket tournaments and bilateral series.

Formula 1

Race-weekend travel programmes including hospitality, transfers and multi-night city stays.

Grand Slam tennis

Championship travel packages combining match access with accommodation and servicing.

International football

Match-travel delivery for club and international fixtures across multiple markets.

Rights-holder relationships

Manchester United hospitality

Gainwell Sports currently holds an authorised hospitality reseller relationship with Manchester United, distributing official matchday hospitality to its customers within the terms set by the club.

We reference this relationship as evidence of our ability to operate inside the compliance requirements of a major rights holder: approved inventory handling, controlled pricing and presentation, accurate customer communication, and servicing standards appropriate to an official channel. It is stated as an authorised reseller relationship — no wider agency, ownership or endorsement is implied.

Capability

What sits behind the booking

Travel-company infrastructure

Established booking, ticketing and supplier relationships across air, hotel and ground handling.

International servicing

Customer servicing across time zones, in multiple languages, before and during travel.

Corporate travel expertise

Group movements, policy-compliant travel, documentation and duty-of-care processes.

High-touch support

A named specialist per booking, reachable from enquiry through to the return flight.

Financial discipline

Structured supplier contracting, reconciliation and reporting suited to official programmes.

Scalable distribution

Digital self-service combined with human concierge, rather than one or the other.

Our intent

A distribution channel, not just an allocation

If appointed, our objective would be to grow the total volume of Official Travel Packages sold — by making the packaged journey the easiest and most attractive way to attend the tournament, in the markets that travel the most.