Proposed Customer Experience — OTA RFP Demonstration

GGainwell SportsWorld Cup 2027 Travel

Traveller support

Speak to a World Cup Travel Specialist

Every booking would be assigned a named specialist — one person who knows your itinerary, reachable by phone, email or WhatsApp from enquiry through to your return flight.

Operations

Looked after at every stage

Documentation & visas

Guidance on entry requirements for South Africa by nationality, supporting letters and booking confirmations where required.

Airport transfers

Meet-and-greet arrival service and private transfers between airports, hotels and stadiums.

Emergency assistance

A 24-hour contact route during travel dates for medical, travel disruption and re-accommodation support.

Match-day operations

Timed transfers, venue guidance, ticket delivery process and a local point of contact.

Group travel

Dedicated handling for corporate groups, supporter groups and multi-family bookings.

After travel

Post-trip follow-up, documentation for expense or insurance purposes and feedback capture.

Proposed service model

Enquire

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